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Privacy Policy

Privacy Policy

Last Updated: 9/12/2024

Twelve,Inc ("we," "us," "our") is committed to protecting the privacy of our users ("you," "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, specifically when you connect your email to allow us to read digital wallet transactions.

By using our service, you agree to the collection and use of information in accordance with this Privacy Policy. Please read it carefully.

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1. Information We Collect

A. Email Connection and Digital Wallet Transactions

When you connect your email to our platform, we access certain information from your email inbox. Specifically, we may collect the following:

  • Digital Wallet Transaction Data: We read and process transaction details from digital wallet services such as Zelle, PayPal, Venmo, Cash App, or others. This may include transaction dates, amounts, payer/payee details, and transaction descriptions.

B. Personal Identifiable Information (PII)

We may collect the following personally identifiable information when you use our service:

  • Email address

  • Full name

  • Payment details (only from digital wallet transactions)

  • Device information (e.g., IP address, browser type)

C. Automatically Collected Data

We may collect data automatically about your usage of our service:

  • Log data (e.g., access times, pages viewed, IP address)

  • Device information (e.g., operating system, device type)

2. How We Use Your Information

We use your information for the following purposes:

  • Processing Digital Wallet Transactions: To identify and extract information related to your digital wallet transactions, allowing you to view, track, and manage your transactions through our platform.

  • Improving Our Services: We may use the data to understand how you interact with our service and to improve its functionality.

  • Customer Support: To respond to your inquiries and provide technical support.

  • Security: To detect and prevent fraudulent or unauthorized activities.

3. How We Share Your Information

We may share your personal information with:

  • Third-Party Service Providers: To provide essential services such as hosting, data analysis, and customer support.

  • Legal and Regulatory Authorities: If required by law or to comply with legal obligations.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We do not sell or rent your personal information to third parties for marketing purposes.

4. Data Security

We take the security of your personal information seriously and implement reasonable technical, administrative, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal information for as long as is necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Once we no longer need your information, we will securely delete or anonymize it.

6. Your Data Rights

Depending on your jurisdiction, you may have certain rights concerning your personal data, including:

  • The right to access, update, or delete your personal data.

  • The right to restrict or object to processing.

  • The right to data portability.

  • The right to withdraw consent at any time, where applicable.

To exercise any of these rights, please contact us at [support email].

7. Third-Party Links

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal data, please contact us, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

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